Privacy Policy

Effective Date: January 1, 2026
 

Front Porch Psychiatry (“Front Porch Psychiatry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting our website, communicating with our office, or using our services.

This Privacy Policy explains what information we may collect, how we use it, and when it may be shared.
 

1. Information We Collect

Depending on how you interact with Front Porch Psychiatry, we may collect the following types of information:
 

• Name and contact information, including telephone number, email address, and mailing address.

• Information submitted through website contact forms, appointment requests, referral forms, or other online forms.

• Information provided when communicating with our office by telephone, text message, email, patient portal, or other communication methods.

• Information related to appointments and requests for services.

• Information voluntarily provided by you in connection with the services you request.

• Website and technical information, such as IP address, browser type, device information, and information regarding how you interact with our website.

• Cookies and similar technologies may be used to help operate and improve our website.
   

If you become a patient of Front Porch Psychiatry, additional health and personal information may be collected and maintained as part of your medical record. The use and disclosure of protected health information are also governed by applicable federal and state privacy laws and Front Porch Psychiatry's Notice of Privacy Practices.
 

2. How We Use Personal Information

We may use the information we collect to:
 

• Respond to questions, requests, and communications.

• Schedule, confirm, or modify appointments.

• Provide requested services.

• Communicate with patients, prospective patients, referral sources, and others as appropriate.

• Send appointment reminders and other service-related communications.

• Send text messages when you have provided appropriate consent.

• Process forms, referrals, and other requests submitted through our website.

• Maintain and improve our website, services, and patient experience.

• Protect the security and integrity of our website and systems.

• Comply with applicable laws, regulations, legal processes, and professional obligations.

We do not sell personal information.
 

3. Sharing of Personal Information

Front Porch Psychiatry may share personal information when reasonably necessary to provide services, operate our practice, communicate with you, maintain our systems, or comply with legal requirements.

Depending on the circumstances, information may be shared with:
 

• Service providers and vendors who assist us with website hosting, technology, communications, scheduling, billing, electronic health records, or other business functions.

• Healthcare providers or other individuals involved in your care when permitted or authorized by applicable law.

• Insurance companies or other payers when necessary for billing, payment, or healthcare operations.

• Individuals or organizations when you have authorized or requested the disclosure.

• Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by law.

When applicable, Front Porch Psychiatry takes reasonable steps to require vendors and service providers handling sensitive information to maintain appropriate safeguards and confidentiality.
 

4. SMS/Text Messaging Privacy

If you provide your telephone number and consent to receive text messages from Front Porch Psychiatry, you may receive messages related to appointments, scheduling, reminders, administrative communications, or other communications for which you have provided consent.
 

SMS consent is not shared with third parties or affiliates for marketing purposes.
 

SMS consent is not shared with third parties.
 

Your consent to receive SMS messages is not a condition of purchasing goods or services. Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.
 

You may opt out of SMS communications at any time by replying STOP to a text message. You may also contact our office directly to request that text messaging be discontinued.
 

5. Website Forms and SMS Consent

When you submit information through a form on our website, the form may collect information such as your name, telephone number, email address, and information contained in your message.
 

If a form includes an option to consent to SMS communications, the SMS consent language will be presented separately and clearly. Providing consent to receive SMS messages is voluntary and is not required to submit a general inquiry or request services unless specifically stated otherwise.
 

A link to this Privacy Policy should be provided near any website form that collects personal information or requests SMS consent.
 

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to operate the website, understand website usage, improve functionality, and maintain security.
 

These technologies may collect information such as IP address, browser type, device information, pages visited, and general website activity.
 

Third-party website services may process technical information as necessary to provide their services. We do not use these technologies to sell your personal information.
 

7. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
 

However, no website, electronic communication system, or method of transmitting information over the internet can be guaranteed to be completely secure.
 

For this reason, please do not submit highly sensitive or urgent medical information through a general website contact form unless specifically instructed to do so.
 

8. Medical Emergencies

The Front Porch Psychiatry website and general website communication methods are not intended for emergencies.

If you are experiencing a medical or psychiatric emergency, call 911, go to the nearest emergency department, or contact an appropriate emergency or crisis service.
 

Do not rely on a website form, email, or text message for emergency assistance.
 

9. Children's Privacy

Our website is not intended to independently collect personal information from children without appropriate involvement or authorization from a parent or legal guardian.
 

Because Front Porch Psychiatry provides services to minors, information submitted in connection with a patient's care may be subject to additional privacy requirements under applicable law and Front Porch Psychiatry's Notice of Privacy Practices.
 

10. Your Choices

You may contact Front Porch Psychiatry regarding questions about the personal information you provide through our website or regarding your communication preferences.
 

You may also opt out of SMS communications at any time by replying STOP to an applicable text message or by contacting our office.
 

11. Changes to This Privacy Policy

Front Porch Psychiatry may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a revised effective date.
 

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
 

Front Porch Psychiatry
7696 Highway 4 W, Senatobia, MS 38668
662-205-0845
Support@FrontPorchPsychiatry.com
www.FrontPorchPsychiatry.com

 

 

SMS Terms & Conditions

By opting in to receive SMS/text messages from Front Porch Psychiatry, you agree to receive text messages from Front Porch Psychiatry at the telephone number you provide.

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Types of Messages

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Messages may include, but are not limited to:

• Appointment reminders and confirmations

• Appointment scheduling and rescheduling communications

• Requests for information related to appointments

• Patient portal or account notifications

• Practice-related administrative communications

• Other service-related communications for which you have provided consent

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Messaging frequency may vary.

Message and data rates may apply.

Your consent to receive SMS messages is voluntary and is not a condition of receiving healthcare services.

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How to Opt Out

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To opt out of SMS messages at any time, text STOP.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. After that, you will no longer receive SMS messages from Front Porch Psychiatry unless you subsequently opt back in.

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Help and Support

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For assistance, text HELP or visit our website at www.FrontPorchPsychiatry.com

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Privacy

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SMS consent is not shared with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

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For information about how Front Porch Psychiatry collects, uses, and protects personal information, please review our Privacy Policy

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Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

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By opting into SMS communications, you acknowledge that message delivery may be affected by factors outside the control of Front Porch Psychiatry, including wireless network availability and carrier limitations.

Last Updated: September 8, 2026